Incident reporting and video evidence
When something happens on your property, you need more than a recording. VDS documents every security incident with video footage and an incident report, so you have the evidence for insurance claims or law enforcement.
- Real-time alerts
- Video plus written report
- Forensic video search
A verifiable record
All monitored events and responses are logged and documented. That record supports insurance claims after a loss and helps meet insurer requirements for documented surveillance coverage.
An increasing number of commercial insurance carriers require documented surveillance and monitoring as a condition of coverage or favorable premium rates. We recommend discussing the specific impact with your insurance provider.
What you can count on
Real-time incident alerts
Your designated contacts hear about verified events as they unfold, with audio warnings issued on site.
Incident reports
A written record of what happened and what our operator did about it.
Forensic video search
Operators review recorded footage to find and pull the moments that matter.
Insurance and police ready
Timestamped footage and a response log that stand up as evidence.
How it comes together
- 01
Event verified
An operator confirms a real event and responds.
- 02
Alert sent
Your contact is notified according to your protocol.
- 03
Report written
The event, the footage and the response are documented.
- 04
Evidence on hand
The record is there when an insurer or officer asks for it.
Where incident reporting is used
Car dealershipsLot-wide coverage with live operators who talk down intruders before a vehicle leaves.View industry
Construction sitesSolar, cellular camera units and live operators that protect a job site from day one.View industry
Self storageCameras that are actually being watched, so a break-in is stopped and not just recorded.View industry
Property managementOne monitoring relationship across a whole portfolio, with a protocol for each site.View industryWhat gets documented?
All monitored events and responses are logged. Security incidents are documented with video footage and incident reports.
Are harmless events reported too?
Events reviewed by our team and determined to be non-threatening are documented but do not trigger escalation.
Will this lower my insurance premium?
Many commercial insurers view documented active monitoring more favorably than passive recorded CCTV when assessing risk. We recommend discussing the specific impact with your insurance provider.
Related solutions
Ready to secure your property?
Tell us about your site and we will build a monitoring plan around it. Most existing camera systems are compatible with VDS.